Managing Stress & Fatigue in Communication Centers
Managing Stress & Fatigue in Communication Centers October 26, 2020 Regardless of the type of communication center, communication specialists are generally required to multitask. They answer phone calls, gather information, enter data into the...
read moreCommunication Centers – A Best Practice Review
Communication centers - a best practice review October 7, 2020 Best practices are proven methods or techniques used as an acceptable procedure that is superior to the alternative because they produce desired results. They provide results that enhance and support...
read moreMaximizing your Communication Center Productivity
Maximizing your comm center productivity September 9, 2020 When the communication center receives a request for a patient transport, is that request processed with efficiency, consistency, accuracy, and with the highest level of customer service? These...
read moreInnovative Initiatives to Reduce Financial Risk
Innovative Initiatives to reduce Financial Risk September 3, 2020It is well known that affordability and accessibility are two of the biggest challenges faced by the healthcare industry today. Hospitals are challenged with shrinking margins requiring a financial...
read moreData Collection: The Importance of Getting It Right, the First Time
Data Collection: The Importance of getting it right, the first time AUGUST 25, 2020 BY ASBEL MONTES, ACADIAN AMBULANCE Data. Everywhere you look for a solution, advocate for a potential solution or seek to resolve an issue, data becomes a central theme. And so it is...
read moreADM to Traditional
Check out our case study on an air medical program that went from an Alternative Delivery Model (ADM) to Traditional in a matter of months.