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Communication Centers – A Best Practice Review

Communication centers - a best practice review October 7, 2020 Best practices are proven methods or techniques used as an acceptable procedure that is superior to the alternative because they produce desired results.  They provide results that enhance and support...

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Maximizing your Communication Center Productivity

Maximizing your comm center productivity September 9, 2020   When the communication center receives a request for a patient transport, is that request processed with efficiency, consistency, accuracy, and with the highest level of customer service?  These...

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Blue Ocean Strategy

Blue ocean strategy August 13, 2020 A Blue Ocean Strategy is the simultaneous pursuit of differentiation and low cost to open up a new market space and create new demand. It is about creating and capturing market space, thereby making the competition irrelevant. While...

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ADM to Traditional

Check out our case study on an air medical program that went from an Alternative Delivery Model (ADM) to Traditional in a matter of months.