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Managing Stress & Fatigue in Communication Centers

Managing Stress & Fatigue in Communication Centers

Managing Stress & Fatigue in Communication Centers October 26, 2020 Regardless of the type of communication center, communication specialists are generally required to multitask.  They answer phone calls, gather information, enter data into the...
Maximizing your Communication Center Productivity

Maximizing your Communication Center Productivity

Maximizing your comm center productivity September 9, 2020   When the communication center receives a request for a patient transport, is that request processed with efficiency, consistency, accuracy, and with the highest level of customer service?  These...
Safety at the Top

Safety at the Top

Safety at the top JULY 29, 2020 “One error is one too many.” “Not on my watch.” How many times have we heard that?   How many times have we made those statements?   Safety cannot be delegated.  It is everyone’s responsibility; however, it starts at...
Covid-19 and the Healthcare Community

Covid-19 and the Healthcare Community

covid-19 and EMS March 25, 2020 The following is a compilation of news articles, town hall meetings and discussions with healthcare providers. As COVID-19 brings the world to a standstill, the single most important tactic to avoid and stop the spread of coronavirus is...

Choosing an Air Medical Delivery Model

Choosing an air medical delivery model January 30, 2020 In the past, traditional hospital-based programs accounted for the majority of air medical delivery models. As new business models have become available, the Traditional Model is finding itself in the minority....